Through check-in Through check-in is not available to standby passengers. Help and advice about lost and damaged baggage, 24 hours, 7 days a week: Eastern Standard Time (EST), Make a new booking or check prices for flights, holidays, hotels, car hire or upgrades, Enquire about changes to an existing flight booking, Enquire about an existing holiday, hotel or car hire booking, Enquire about refunds for flight bookings. How do I arrange to carry extra or overweight baggage? Sean Doyle was appointed Chief Executive of British Airways in October 2020, and Chairman in April 2021. Over time different forms of staff travel were introduced; firm travel, 100% rebate, 80% rebate, often tied to seniority and or length of service yet 90% subload was by far the most frequently used. Your IP: The Touchdown Helpdesk closed on 15th May 2017, marking the closure of the BA Touchdown Team. Eliminating the need for you to check your booking details and request booking services . Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices. Queries regarding Hotline bookings should be emailed to the "Hotline Helpdesk" team, accessed via the 'Travel' section of the BA intranet or on the home page of the former staff intranet site. Booking Hotline through my.baplc.com is restricted to staff & former staff & their widows/widowers with active staff travel concessions. Daily, 7am - 11pm: Eastern Standard Time (EST). Flybe (pronounced / f l a b i /), styled as flybe, was a British airline based in Exeter, England.Until its sale to Connect Airways in 2019, it was the largest independent regional airline in Europe. If traveling with hand baggage only, proceed to the ESS Flight Management Desk to have your boarding card issued and documents checked. Answer. Write to us. Get Contact Info for All Departments. is the easiest way to contact the support service department to speak to a person at British Airways and receive help by speaking to someone there. You must check the screen in the office for further information. They've got a few ways you can contact them depending on your preference: If you've already raised something with them (i.e. Alternatively, passengers will be able to re-list themselves at one of the Employee Self Service (ESS) kiosks available by the Customer Service Desk adjacent to the terminal entrance door. Staff from other airlines should list for the British Airways flights they hope to travel on using this site: https://idtravel.ba.com. Does my passport need to be valid for a certain length of time after my trip? You can also get in touch in the following ways: WhatsApp: +44 7756 165803 Tweet: @BBC_HaveYourSay Upload your pictures/video here Or fill out the form below Please read our terms & conditions and. Emails found on company website info@ba.com 50% Support 10 10 Emails found on 3rd party websites tim.price@britishairways.com 99% 0 0 Sean first joined British Airways in 1998, where he began his career as a financial analyst. I have traveled on 200+ international flights and I got to say the British Airways is by far the worst airline I've ever traveled. When there are two or more interline employees travelling on the same flight, the time of check-in at the station where you are boarding your flight will determine the onload/offload and the cabin upgrade/downgrade order. You'll need your staff number/user ID and a BSAFE password to log into this system. What ways can I check in? Please note that this form is not intended to submit staff travel related questions as these cannot be answered. At British Airways weve always taken data protection very seriously. It is not possible to pre-book special meals for rebate passengers. While the business class service . Our country's creativity, diversity, style, wit and warmth are the same special qualities that make us who we are. As a British Airways customer, Manage My Booking is a self-service online initiative designed to assist you by: Giving you reassurance about your booking by being able to view booking details 24 hours a day at any time up to when you travel for each flight. Use this form to log in to your account or to create an account for the British Airways executive club. The airline is the second largest UK-based carrier, based on fleet size and passengers carried, behind easyJet.In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. Find Reviews. Their contact details are at the end of our. Staff travel colleagues will then be on-loaded via a dedicated Flight Management Desk in Zone A. Check-in times To allow for the added security procedures now in place, please ensure that you have completed check-in formalities by 60 minutes before scheduled departure time . For all other circumstances, or if you have problems cancelling your booking online, please call us directly on877-767-7970. Please have your booking reference ready when you call. Continue reading. The British Airways management team includes Sean Doyle (CEO British Airways), Rebecca Napier (Executive Director Board of Directors), and Sohail Ali (GCC Steering Committee Member) . Email: pass-issue.1.unit@ba.com British Airways do not offer a company travel loyalty programme in the US but our partner American Airlines does. With this card, you can earn 75,000 Avios after you spend $5,000 on purchases within the first three months of account opening. a duplicate receipt (e-tickets and other fees), To find out how we handle your data and all the ways we use it to provide you with a better service see our, If youd like us to stop sending you news and offers please, To find out what information we hold about you please write to our Data Protection Officer. Tel: 0208 570 2531 Email: Winnie.Thompson@ba.com For general enquiries, ticketing, bookings, etc, that cannot be managed online, please telephone, 0344 493 0764 (local rate). AB2CD3 How do I find my booking reference? Smart national dress or company uniform is acceptable in all cabins. Please present yourself at a self-service check-in kiosk at least 60 minutes before your scheduled flight departure. This point is immediately before Security. Seat allocation will depend on how you present yourself. . Any items of sports or beach wear or any other extremes of leisure wear are unacceptable in any cabin. At London Gatwick North Terminal All staff travel colleagues who are not assigned a seat when checking in at a self-service kiosk will remain on standby landside until the flight has closed. On Business is our loyalty programme for small to medium sized businesses. Passengers without a listing will be refused travel. How do I check the entry requirements for my destination? This will give you your flight status. Tel: 020 8562 5777 The majority of our calls are managed by British contact centres. : To change a booking/action a refund please fax us where a colleague will be happy to help. The official British Airways customer service number UK,+44-203-808-9137 (OTA) or +44 (0)203 250 0145 from abroad. Boarding Once you are waiting for your flight at LHR, you can enter your PNR code at www.britishairways.com/onload on your phone. Fax: +1-212-251-6753 (for sending copies of documents or receipts): Contact the British Airways North America Refunds Department if your ticket was issued in the United States, Canada or Bermuda and you are not able to process your refund online. Monday - Friday: 09:00-13:00 Eastern Standard Time (EST). In the early years most staff travel was subload (subject to seat availability on departure) and tickets cost about 10% of the published fares. This website is using a security service to protect itself from online attacks. Collecting your car Please note that with immediate effect, our listing website will collect the following data items for all travel to or from the USA before the listing is created: Gender, First name (as on passport), Last name (as on passport), Date of birth. British Airways is letting non-revenue staff passengers take onboard amenity kits and pyjamas as part of a series of improvements to help boost morale. Published Oct 14, 2021. Looking for a particular British Airways employee's phone or email? If you are eligible for staff travel concessions you canview the Former Staff Travel guidein the Frequently Asked Questions section of the Employee Self Service (ESS) websiteby typing Former Staff Travel guide in the search box. For the most relevant contact details, log in to your Executive Club account. If the kiosk prints a boarding card with a seat number, this means you have been accepted for the flight; please go immediately to the departures lounge and the gate. This is a public forum and we don't recommend that. If you do not have the authorization, you will not be able to travel on BA to the USA. British Airways employs 26,533 employees. The airport pair on your coupon must match the flight on which you wish to travel. Please have your booking reference ready when you call. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. As much as wed love to help over the phone, you will find it easier to get in touch by dropping us a message. The free alternative or geographic telephone number to call British Airways (BA) (linked to the premium rate phone number 01614475665) is included on your calls if you ring from an inclusive landline call package and is also available when calling from abroad. If this results in you exceeding the baggage allowance, you must pay any applicable excess baggage charges. We want you to know you can trust us to respect your privacy and keep your personal information safe. If you booked directly with British Airways, use this form to request: Please allow 48 hours from the time you made your booking before submitting your request. Full-time, Part-time . Address:Liaison Council, c/o BA Clubs, Regus 450, Bath Road, Longford, Middx,UB7 0EB, Retired Staff Association In any cabin, for comfort on long-haul overnight flights, employees may change into a plain-colored track (running) suit after take off. Please visit our Help centre for more support if you have a question about your booking or flight. Have you already booked? The headline good news is that the final number of redundancies has been reduced from a potential 12,000 to 10,000 through negotiations with the unions. In addition to API, the USA requires all Visa Waiver passengers to have completed the Electronic System for Travel Authorization (ESTA) application, ideally at least 72 hours before departure. Email: ba.1.museum@ba.com Saying "thank you" to British Airways staff members, Vouchers for Future Travel - how to use / where is my voucher? If you need to cancel your booking, please log into Manage My Booking to see the options available to you. You should then proceed to a bag drop desk. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. (Bsafe passwords) Tel: 020 8562 4000, BA ID Pass Issue Unit Physical Address: 60 Liberation Road, Horizon Plaza,Woolworth Building, Airport Residential, Accra, Ghana. Staff and former staff with active staff travel concessions may be eligible for a concessional cargo rate on certain routes. There are also examples where more available seats are shown than the cabin capacity, particularly in J class, due to moveable cabin dividers. How do I claim missing Avios or Tier Points on flights or other purchases? Greater London UB7 0EB |. No special service requirement is permitted when travelling on standby travel. How can I correct a mistake with one of the names in my booking? We'll make sure your comments reach the right person. The next best way to talk to their customer support team , according to other British Airways customers, is by calling their 877-216-4057 phone number for their Book a Flight Now . Our listing site is not currently able to process tickets that feature other airlines and routes that are not specific to BA. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data. Please remember that for international travel, each passenger must have a valid passport, and must have relevant visas for the destination, and for scheduled points en route, in case off-loading becomes necessary. Therefore you and/or your eligible nominees who for any reason require a special diet, must provide your own food, in sufficient quantities to last for the duration of the flight. This information is sent to the USA authority 72 hours before departure, or at the time of listing if that is within 72 hours. Telephone: 0344 493 0787 option 2 (calls charged at local rate) Daily: 08:00-20:00 Enquire about changes to an existing flight booking Telephone: Check if you're able to change your booking online. The action you just performed triggered the security solution. 159.65.154.158 Please visit our Help centre for more support if you have a question about your booking or flight. Address: Waterside, PO Box 365, Harmondsworth, Middx, UB7 0GB, BA Former Staff Liaison Council 09042890159 Email: contactba.ghana@britishairways.com. 080 numbers are free from landlines and mobiles., calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 call. You can also visit the offices located in different parts of our country. Questions submitted through this form cannot be answered, as StaffTraveler is not associated with British Airways. 2 . Please be sure to complete the Flight Choices section on the web-site: this gives our check-in system information to help us allocate seats, for example, whether you are prepared to split across cabins or across flights if you are travelling with other people on the same ticket type. One medium bag, maximum dimensions 56 x 45x 25 cm (22 x 17.5 x 9.85 ins), maximum weight 23 kg/51 lbs (but you must be able to lift it into the overhead locker yourself). AND You are the party leader (when travelling in a group Once there, information about acceptance onto your flight will be displayed on the Staff Travel Screens. Please contact the interline/staff travelteam within your own airline if you have any problems listing with your ticket. Making staff travel easy and stress-free, like it should be! Contact information for British Airways (BA) Staff travel with its free or geographic phone number. If there is no signposted standby desk, go to the World Traveler or Euro Traveler desk. There isalso anemail addressFormer.Staff@ba.comforcomplex questions that cannot be resolved by calling the staff travel call centre and for general administration matters such as staff travel eligibility. Download the SignLive app or visit, You can also contact our Accessibility Team by email by following the link below. Use this form to log in to your account or to create an account for the British Airways executive club, Have you already booked? {{ userNotificationState.getAlertCount('bell') }}. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Important Information British Airways ID check Please note that your staff ID will be checked when you pick up the car. To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online. If you don't have a BSAFE password, or have difficulties logging in, please contact the BA IT Service Centre on+44 020 8562 4000. Freeber.co.uk share with its visitors non premium rate numbers for calling companies and their customer services for more than 5 years ! Updated 22/09/2020 10.07 AM (BST). Please have your booking reference ready when you call. Please contact Staff Travel for further details If you were dismissed from TfL, you are not eligible for travel facilities If you were granted an immediate enhanced ill-health pension, you. Thai Airways International (THAI) had a strong financial performance in the final quarter of 2022, reflecting the gradual recovery of Thailand's tourism industry. During his time at British Airways Sean held a number of senior roles including Finance Director BA Cargo, Head of Corporate Strategy and Executive . You may also receive a text message if you have registered your mobile/cell number. From day one, you can purchase discounted commercial tickets, known as 'Hotline' tickets, for your own use or for friends and family. Please let us know by voting if the number works properly so that we can take a look if it doesn't and fix it ! Staff passengers, who typically get at least a 90% discount on the usual ticket price, were previously banned from taking onboard goodies as a cost-cutting measure. Please note this number is only available when calling within the UK. You should only go to the Staff Travel area located behind Zone A in T5 if: Additional information about Terminal 3 Staff passengers traveling to destinations from Terminal 3 will need to check-in at a check-in kiosk on arrival at the airport. Search job titles. Please note that once you have made a listing on BA (see Flight Listing section above), you can go to ba.com and check the baggage allowance for your specific flight.
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