emails not sending to btinternet emails not sending to btinternet

I entered my password into the incoming and outgoing IMAP Email Servers, (mail.btinternet.com); the ports default to 993 incoming and 993 outgoing I had a feeling that the outgoing was not correct, that it should be 465. - last edited on Choose Send/Receive > Preferences > Work Offline to toggle between offline mode and online mode.You may need to open the message and send it again, or choose Send/Receive.. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. Announcements, Guides & Community Updates. iPad is working ok. 19-12-2022 All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. omissions and conduct of any third parties in connection with or related to your use of the site. Both server names are mai;btinternet.com, both IMAP usernames show my email address; Ive tried entering my IMAP password into both the incoming and outgoing servers and when I click on the tick so show that everything is entered, I get this error message almost immediately: The connection to your email server timed out. This site contains user submitted content, comments and opinions and is for informational purposes Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. Sky allows former customers to keep their email account free of charge and indefinitely. BT Email - best practices for postmasters and senders of email | BT Help, on We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. This will work as long as your old email account is still active. Both accounts are loaded into Mail on the iMac but only mine is on the MacBookPro. Log out of your email account then, Using an email program? Refunds. for DISH Protect Silver unless you call to cancel. So it seems to be something between Android and BT Mail. 6h21. 14h08. Virgin Media says email accounts are only available to current customers. To start viewing messages, select the forum that you want to visit from the selection below. Terms and conditions of the sale . We do not write articles to promote products. It seems that my account SMTP setup was changed (without my input). My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses. . 23-04-2021 on on I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. This sounds fiddly, but isn't necessarily. So hardly time for a timeout to have occurred. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. Tried on various devices with same result. Might that apply in your case too? By posting your comment you agree to the house rules, The comments below have not been moderated, By Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Examination of the message heads of the delayed emails might be informative. I can send & receive on my work email account using the Outlook app. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). provided; every potential issue may involve several factors not detailed in the conversations Last Thursday, I stopped receiving email from my @btinternet.com account. - last edited on Thank you, JW. There'll likely be four of these, two from BT servers and two from Plusnet servers. I've got a "failed delivery message". Any ideas? I have it in a notepad file as well if that makes it more readable. So can it be that btinternet webmails pass through ok and btinternet emails sent via other email clients don't? Has anyone experienced this problem. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. 26-08-2021 Hi If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. 15h31. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 14h00, on 19h32. Your post does not go to BT. Have you had the chance to try the steps in the article below? 13h37, on BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. You can send and receive messages, but not actively manage the account. All other emails to other systems have no issues. 19h37 Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. In my view, the Postmaster group are doing it the wrong way round. 25-08-2021 From haggling to threatening to switch, how YOU are fighting back against the great broadband rip-off, End this bill charade, says RACHEL RICKARD STRAUS: Broadband firms should offer fair and predictable prices, What you need to know about money every week: This is Money podcast. I have tried sending the simplest of messages, namely a message titled Test and the text Test message. Though any rejection on our side should be returned back to the sender as a bounce. on Don't forget online banking, streaming services and social media accounts. BT allows former customers to access a basic form of their email account for free. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. on If not, how do we get a moderator involved? That helps us fund This Is Money, and keep it free to use. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. . They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. Delays in Emails being delivered can arise from a multitude of reasons. Email: timforrester@btinternet.com. Accounts that are inactive for six months . I know that I haven't received most of the emails sent from btinternet.com addresses at all. That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. 13h52. on 14-07-2019 On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? All of the examples have this delay as more than five days, which should have really caused some sort of notification back to the sender. by 20h33 BT Email - best practices for postmasters and senders of email. 15h31. on Unfortunately, it did not work. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". Any suggestions please, User profile for user: Switching email address if you have never done so before can feel like a daunting task. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. 'I have always used the same email address,' says Dave, 79, from Cambridge. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. It is very annoying, I hope you guys reach me out soon. In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. Some links in this article may be affiliate links. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". However, give yourself enough time to smoothly switch over and you may find it is worth your while. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. 16h34. ask a new question. 23-04-2021 That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. This isn't just a small delay. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. For email, I use Microsoft Outlook (from Microsoft Office, not outlook.com) email on my Samsung S10 phone and on my laptop. Something went wrong. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 18h40. to know I'm not alone. I cannot find an obvious way of asking bt about this! If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Thanks for your help - I can now send messages to 'external' accounts from the iMac and to all addresses from the MacBookPro so I should be satisfied. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Please update the server configuration to continue connecting to this account", with the option to cancel or update. 1) Set up an email address with a free service. The account I am using is Gmail (the google mail). This could be as simple as the sender's email application had an issue and had not sent the emails until recently! 19-12-2022 16:52 EST 04 Mar 2023 Hi - I am no longer able to send e mails from my bt account on my phone or iPad when connected to the internet. Many have had the same address since they first went online many years ago. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. 23-04-2021 Using webmail? But again got error messages which I now cant remember. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. It is they that should investigate why other email providers don't have this problem. 26-08-2021 Martin Gates, from Hampshire, has had an email account with Virgin Media for years. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. Re: Emails from btinternet.com addresses not received. My email is not sending from my iMac (iCloud). Many customers find the BT community forum is a great way of getting help. If that doesn't fix the problem, see the next section. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. What can be done to fix this problem please? P.S. They also sent a test email from a PC using an outlook client and that didn't come through either. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Looking through previous posts I see this has been a regular problem. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. This amount is subject to change until you make payment. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. 14-07-2019 At my age, I just don't have the energy to set up a new email address and tell everyone.'. Will post another update when he gets a formal response from BT but I wondered if anyone else has noticed any change/ started receiving btinternet emails that they were not getting before? I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! 7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. View cart for details. 'All of my contacts have it. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. 11h33 Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Rest assured that we'll do our best to assist you or get you pointed in the right direction. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. No disrespect intended as your advice is probably based on years of experience of BTs service! I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. In the case of delayed emails, that do eventually arrive, the headers can be useful in determining where the delay occurred. 23-04-2021 Those who wish to hold on to their email account just have to log in from time to time to keep it active. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? http://bt.custhelp.com/app/answers/detail/a_id/44917/kw/bt%20mail/c/6591, on This is exactly the same as my issue - with the 993 / 465 too. 19-12-2022 09-07-2019 Typical script! Just goes straight to outbox, then tries to send . A couple of days ago I asked a btinternet contact to send me a test email from their ipad which they did but it hasn't come through. Problems with email. 26-08-2021 I anybody else having this problem. Surely other services would similarly suffer. 23-04-2021 We always endeavour to grade correctly and. While members are not getting emails, they do appear as posts on the Google Groups page. Thank you anyway. I have cleared cache and data. I can't afford the risk.'. You can usually find the option to redirect in the inbox settings of your old email account. 15h27, on Here are some answers to help you. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. What does this mean? I've got a "failed delivery message". Log in issues. on A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. MisterW, bobpullen. Accounts that are inactive for six months are deleted automatically. It's reassuring not to be alone. I feel there is something going between Google and Apple. 11h05. And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 5) Set up an auto-responder message on your old email address. When I ran Connection Doctor (available in Mail/Window/Connection Doctor) my btinternet connection showed green (OK) but I noticed that the SMTP connection details said "login not required". 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. on I can send test messages to my iCloud e-mail but not other addresses. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. If you're having problems, try, Check that email addresses are typed correctly, Check spam folders - genuine emails sometimes end up in there by mistake. Can I move my BT Email address to another account? email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). Go back to . BT need to deal with this at a high level, NOT an individual user's account. About 4 days letter I get a reply saying the message could not be delivered. We understand that you are experiencing issues sending emails. 23-04-2021 Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. As soon as I removed that link all was well again. Though as the BT email service is independent of the Plusnet one, we can't speculate as to any issues or configuration choices that have been made by their team. I can receive emails. I consistently receive this warning:whenever I try. I spoke too soon. Why? We appreciate you reaching out to us about Mail. 15h33. What can we help with? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Thanks for your reply, Townman and thanks to Anne too. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Thanks 9h25 We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. , updated It takes a while to get a reply from the Postmaster but they will respond. After 3 years, then-current everyday prices for all services apply. 15h04. Copyright 1995-2023 eBay Inc. All Rights Reserved. We do not allow any commercial relationship to affect our editorial independence. This was a pain, but I went along with it or else I couldnt use email. If everything works fine in webmail, you may need to check your program settings. on 23-04-2021 4) Send an email to your main contacts to let them know your new email address. Oops. My wife has a btinternet email account linked to mine and yet she is not having any problems sending messages from Apple Mail. This is a BT residential customer to customer forum. Our Gmail accounts work on all our devices. 26-08-2021 I changed "Authentication" to "Password" and clicked on "Save". 23-04-2021 Rachel Rickard Straus, Financial Mail On Sunday There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Do other emails they send get to where they need to go? @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and (The fix did not work until I had quit Mail and relaunched it. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. I have deleted the app and reinstalled it. Sending or receiving email. There can be other issues with the sending system which can cause the receiving system to defer acceptance of emails due to perceived security issues - a year or two ago, Google applied significant delays to accepting emails sent from *.plus.com to their free@gmail users. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. on This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails.The sending domain name isrhass.org.uk. I can take the same message and copy it into gmail and send from there and it gets through with no problem. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. The worrying thing is I don't know how many other emails I'm not receiving. Gmail and Outlook are two of the most popular. TalkTalk allows you to access your email account for 12 months after you switch. on After some trial and error I found that btinternet was objecting to my "signature" containing a link. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. By 14h56, on on I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. You should however check that your email clients are using the correct settings as per this link. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. any proposed solutions on the community forums. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. Does anybody have any idea how I can resolve this, other than changing ISP. So, I did checked around it seems that smtp is not working. It is useful Anne that you have posted a similar experience on this topic, for it helps to see if there is a common issue. It might be worth changing your SMTP port to see if that helps. I have entered the SMTP and IMAP details correctly but it still won't send. The only thing that they have in common is that the messages were passed around inside the BT mail platform when the sender first sent the email, and then sat for far too long before being delivered to Plusnet. Anyone else experienced this and got any suggestions on how to proceed? 2. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook.