.galleryCaptionInnerText {} They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. your insurance policy. On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Having problems? var STATIC_BASE = '//cdn1.editmysite.com/'; Staysure Travel Insurance Reviews | Read Customer Service Reviews of We use dedicated people and clever technology to safeguard our platform. Staysure Complaints Email & Phone | Resolver UK Staysure Travel Insurance Reviews | Read Customer Service Reviews of Staysure Customer Service Interview Questions | Glassdoor There was a slight downside of having to wait for about 10 minutes. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. We strive to provide the best support and benefits we can for our people and appreciate your feedback on your experience with us and wish you success in your future career. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. Fantastic service with a lovely consultant. We also ensure all reviews are published without moderation. We will do everything possible to ensure that you receive a high standard of service. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. I also contacted the help line and was sent a link to help me create an account but this still did not work. ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. .wslide-caption-text {} Kind regards Ross Customer Service Manager. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Training team really try hard and overall enjoyed it. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Free interview details posted anonymously by Staysure interview candidates. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Existing Travel Insurance - Staysure 2 Staysure Customer Service interview questions and 2 interview reviews. } We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Our bonus scheme is one of the areas we review frequently to ensure it consistently awards our agents that deliver the best service to our customers and like yourself, the majority of our agents achieve this every month. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. - Sunday: 10am - 4pm. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. document.dispatchEvent(initEvt); Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. Dont use this company. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. But your website/automation are pretty poor, so only 3 stars. or visit staysure.co.uk/claims End Supplier Failure Claims 0345 266 1872 Legal Costs and Expenses0117 934 0548 If you require medical assistance whilst on holiday +44 1403 288 414 Or if calling from within the USA and Canada +1 844 780 0639** Useful telephone numbers - we are here to help you Call our Customer Services Team Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. This place has lost all hope. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. HR Director. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. The initial purchase was fine. Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm They are passionate about supporting new people into the business and we receive great feedback. }}\"\n {{\/membership_required}}\n class=\"wsite-menu-item\"\n >\n {{{title_html}}}<\/span>\n <\/a>\n {{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n","navigation\/flyout\/list":"
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  • \n\t\n\t\t\n\t\t\t{{{title_html}}}\n\t\t<\/span>{{#has_children}}><\/span>{{\/has_children}}\n\t<\/a>\n\t{{#has_children}}{{> navigation\/flyout\/list}}{{\/has_children}}\n<\/li>\n"}, .wsite-button-small .wsite-button-inner {font-size:13px !important;} We were devastated as grandchildren had been couting the days down. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. - Calling from within the UK: 0333 014 4512 We are so pleased to hear that you are happy with the service and the staff were so helpful.Thank you for choosing Staysure. Staysure Customer Service Team - Staysure .wsite-headline-paragraph,.wsite-header-section .paragraph {color:#fff !important;font-style:normal !important;text-transform: none !important;letter-spacing: 0px !important;} Constantly being told to hang in there because improvement are happening when quite clearly they werent. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. Monday to Friday: 8:30am 8pm I got an online quote and with no warning it increased in 1 minute by about 40. Have a fantastic holiday. It left me feeling nervous whether Ive done enough to declare everything. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? The calls are non stop , its very busy and mentally exhausting . Happiness score is 39 out of 100 39. Also, for some of our insurers we may receive a profit share payment if they You deserve to be treated better especially for what youre getting paid. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. Therefore i lost out on the deal. I think it may be that I included the symbol. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote '', Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Still requesting further information whilst she was on her death bed. In the 4 years I was there I hit some sort of bonus each month. Had team leaders record secret conversations trying to do what I have no idea. We are remunerated by commission for the arrangement, service and renewal of We recognise that everyone has ups and downs in their lives and we are always there with support. Thank you. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. What a get-out-of-jail clause that is! After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. Wife initaily refused to go but i pursuaded her to go if a friend could take my place. Warm regards,Ross. My mum had a fall abroad and broke her neck. These can take up to 7 working days to get to you. Get started now and lets get this sorted. How to make a complaint | Staysure .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Create your My Staysure account, or login here. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. We class a complaint as any expression of dissatisfaction whether written or verbal.. Have a fantastic holiday. Here are 8 tips for writing great reviews. A nice change from the hassled feeling I often feel when dealing with call centres. a, } Staysure is a trading name of TICORP Limited. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. A company who has to bang on about diversity isnt a diverse company. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. .wsite-footer blockquote {} A free inside look at company reviews and salaries posted anonymously by employees. ) .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Staysure take all feedback relating to our products and services seriously. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. The People Team. I wasn't entirely happy with the service I got but I don't blame the staff for it. Here are 8 tips for writing great reviews. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. It goes against our guidelines to offer incentives for reviews. They were no help at all. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. _W.customerLocale = "en_GB"; Warm regards,Emma, Very pleasant and helpful staff. The woman who answered my call was courteous, apologetic for an error that was not her fault (i.e. They pick and choose who is significant to you when they pass away. a:active{ They subsequentialy told me to claim for myself. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Britannia House, left: 0 !important; This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Staysure is a trading name of TICORP Limited. Dear Denis Kumm,Thank you for your 5 star review. Warm regards,Vicki. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Verification can help ensure real people write reviews about real companies. I always use Staysure for holiday insurance. achieve performance targets across their product portfolio. Thank you for your feedback. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. - Monday - Friday: 8.30am - 8pm We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. They take your money easily but getting help when you need it is a different story. Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). - Saturday: 9am - 5:30pm This employer has claimed their Employer Profile and is engaged in the Glassdoor community. .galleryCaptionInnerText {} Staysure complaints & reviews | A Spokesman Said I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. Well always be on hand with guidance and support to help you get the results youre looking for. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Consumer guides, newsletters, surveys and more! .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} #wsite-title {color:#000 !important;text-transform: uppercase !important;} They were rude, there was no consideration, no bereavement line. Have a fantastic holiday. Then there was pressure to involve fiends to purchase Staysure insurance. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Have a fantastic holiday. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Warm regards,Siobhan. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. 28703 San Sebastin de los Reyes I paid for travel insurance which I paid 11.82 for and I have not received any documents, i don't know if I'm covered for my holiday or not, even though it shows up on my bank statement that I've paid you can't find any record of it, I've complained but still not anything being done, replies are far and few between. .wsite-phone {} It's quick, easy and totally free. .wsite-phone {} Dear GayeThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.I have requested the documents be sent to you via post. If you need more help, please visit our FAQ Help Centre. We use dedicated people and clever technology to safeguard our platform. I was really impressed how EASY and QUICK to claim and get the money back. {"navigation\/item":"
  • \n Staysure Travel Insurance Reviews | Read Customer Service Reviews of Replies to negative reviews in < 24 hours. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Anyone can write a Trustpilot review. .blog-header h2 a {} If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. I would like to reassure you that Staysure take all feedback about our products and services very seriously. Were sorry that you did not enjoy your time with us and we wish you success in your future role. var initEvt = document.createEvent('Event'); 3-5 Rushmills Business Park, We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. function initCustomerAccountsModels() { Customer Services Manager, As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Have a fantastic holiday. Wed like to hear from you. com_currentSite = "952359298347476581"; One rule for one employee and another for another. Best and worst companies at resolving issues. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} If you need to cancel your policy please click here. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. } Warm regards,Ross, Information provided by various external sources. The HR Team. Was this review helpful? The team leaders judged me not being in without any understanding. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. _W.storeName = null; Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. .wsite-menu-default a {font-size:16px !important;} Send your complaints and reviews - and we'll publish the best, and worst! We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. Most of the time the customers were great and easy to get along with. left: auto !important; This was just batched in with any normal claim, just as if Id lost my purse. #wsite-title {font-size:36px !important;} process took about 3 hours although the face to face interview was very short, Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. } } else if(document.documentElement.initCustomerAccountsModels === 0){ As I was desperate I bought it. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. New management pushing all good long lasting staff out. The first time started out fine then I was transferred . Staysure Customer Service Representative Salaries in the - Indeed We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. How to make a complaint | Staysure Need help? You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. Verify your email to use filters. Thank you for choosing Staysure. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Policy came through as expected. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. Lack of direction from middle management and above. _W.storeEuPrivacyPolicyUrl = ""; If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. Staysure Travel Insurance Reviews | Read Customer Service Reviews of Are you a company? Thank you. Friendly team with lot of knowledge. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} Team leader will tell you they will call customer back 3 working days later. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Staysure Job security & advancement reviews - Indeed (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Warm regards,Ross. Simple! Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Finally I started a new booking and was successful in receiving a quotation which I accepted. The advisor was very helpful and explained the various options available. Will definitely be dealing with Staysure in the future for my holiday cover. This is unfair to the customer and is not treating customers fairly (and may be in breach of FCA rules) as well as unfair on the employee. Compassionate leave is available, along with mental health support, through our own mental health first aiders and our dedicated 24/7 helpline. {"hasCustomMembership":true,"hasCustomMinicart":true} .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} Handful of friends made at Staysure. Jo Phelps .wsite-product .wsite-product-price a {} . eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. However, if you'd rather complain directly, you can use the above address to contact Staysure.