I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Press question mark to learn the rest of the keyboard shortcuts. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. I would and do prefer not to use their services. and subject to change at any time. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Find out how we combat fake reviews. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? I replied and asked for a direct line or email address to speak to management/no reply since. Might be worth looking into? Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Times are approx. They are the shittest service in Australia. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Ticketek Marketplace - Buy and Sell Tickets What should I do? I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I've bumped the ticket by responding as recently as January 2023. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Ticketek is selling for the following venues only. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ticketek Marketplace - Buy and Sell Tickets I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Do I need any special hardware or software for print at home tickets? I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. It will be Ed's first tour down under since his record breaking 2018 Divide Tour, which saw Ed smash the record of the highest selling tour in history, with a phenomenal 1,006,387 tickets sold across Australia and New Zealand alone. Easy as. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Hopeless website. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Their customer service to follow up and right the problems is poor. Where You have not been physically examined by a Doctor prior to the date of the Booking. Wife tested positive on 13th. Anyone waiting for refunds from Ticketek? Ghosted for 6 months now Worst website and app I have ever used!!! Check to see if they have an online lodge system. Secure Accounts Widget This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Verification can help ensure real people write reviews about real companies. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. We also ensure all reviews are published without moderation. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Privacy (data erasure request) I paid the additional cost in checkout for refundable tickets. Suncorp Stadium Are Refundable tickets available through Ticketek Marketplace? Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. Fire A report from the fire service and/or police. Travel insurance and COVID-19: what you need to know. Confirmation of failure or disruption of the public transport. How will I receive my tickets? A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Sell tickets directly from your Ticketek Account. ProductReview.com.au has affiliate partnerships. Armed Forces Naval Service, Marines, Army or Air Force. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! Attend participate in, take part in, use, or be present at. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. They rapidly charged my credit card, then didn't provide the tickets. Confirmation that the document cannot be replaced in time for the Booking. Refunds & Exchanges - Ticketek Australia Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. Frontier Touring, Special Guests: Maisie Peters and Budjerah. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! means an unforeseen circumstance completely outside. i spent 2 hours online and still didn't manage to secure tickets. You'd think that but I had the same shitty experience with them on this front. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Why is this company even allowed to operate?????? What is the Ticketek Marketplace Terms and Conditions for? Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Are Refundable tickets offered on Gift Voucher sales? A copy of the letter requiring Jury Service. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Ticketek Australia | ProductReview.com.au Please also read the General Conditions of Refund. Why is your site permanently unavailable. Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . I have contacted your Customer Service team but have not received a response. I got tickets to a concert from ticketek that got cancelled of covid. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Our integration means you can list tickets for resale directly from your Ticketek account. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. Budjerah: 6:00 6:30pm After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Any vehicle You plan to use during the Booking. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. The customer service was super helpful and I got the ticket value back and it sold super quickly. Breakdown A copy of the call out note froma nationalbreakdown recovery service. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. I got tickets to a concert from ticketek that got cancelled of covid. No way to recover tickets. Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? Maximum refund value will not exceed 10,000 GBP or local currency equivalent. An incident number or report from the Police or relevant traffic authority. Sell tickets directly from your Ticketek Account. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Attendance at business meetings and business travel. They do but its retarded. A police report confirming details of the theft. Lost a baby recently? Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. So thanks very much! (This can normally be obtained from the transport companys website). RP ENG EXTENDED - Refundable The call centre shut the phone to the customer's face.. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. So I bought tickets to a few events recently (yeah yeah yeahs, sigur ros) and paid the extra $15 for refundable tickets because, and now this might sound crazy, I wanted the option of being able to refund them. Change My Location To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. means weather where a Government Agency has issued warnings not to travel which mean. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. A police report or crime number to confirm the theft(Self-declaration not accepted). Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Cannot add tickets to wallet. Would I ever get the tickets! Abusive partner? You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Ticketek Australia you're a pathetic poor excuse for a company. Any translation of this document from English is for assistance and information only. There is no phone number, only an email which does not get answered. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. The following words or phrases have the meaning shown below wherever they appear in bold in this document. Released a technology that is fully flawed just like the rest of the governing bodies around the world. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Anyone can write a Trustpilot review. means the unforeseen change of the date of an examination that. Sell tickets directly from your Ticketek Account. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. Why is the price displayed on my ticket different to what I paid? Just fake a doctors note, cant imagine they review them too carefully. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Safe, Fast and Verified Where You are the business owner or registered Director, or a member of Your family is. What gives? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Its a disgrace. A copy of the letter requiring Jury Service. You can do anything you want if you're the only game in town. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. What can I do if my tickets are lost, damaged or stolen? Doors Open: 5:00pm Automatic Refunds Refunds & Exchanges Follow New articles New articles and comments. (Receipt required for Doctors note refund up to 50 or equivalent). I reported the scam to my credit card provider! If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Scalping 18. IfYoudid not make reasonable alternative arrangements to Attend theBooking. I have been linked to your site from Ticketek.co.nz. Any temporary relocation for work must be for a period of at least 3 months. They stole my money too. 2023 Trustpilot, Inc. All rights reserved. The office was just as bad as the ticket fees would have you believe. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU A copy of a notice from the examination body, school, college, or university confirming the change of date. ?DO NOT BUY TICKETS FROM TICKETEK! Instead I was sent the PDF email after the show. Please comply with any stated ticket limit for this event. Where documents can be replaced in advance of theBookingor on the day. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Why should I buy from Ticketek Marketplace? Why are there multiple listings for the same event at different prices? means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. Are Refundable tickets available through Ticketek Marketplace? The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Was given tickets for Ed Sheeran concert as a gift. How insensitive is that. Ticketmaster Resale | ProductReview.com.au If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Ticketek Australia Reviews | Read Customer Service Reviews of premier Adverse weather with no Government Agency warnings not to travel. Attend participate in, take part in, use, or be present at. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Why does Ticketek Marketplace charge fees? are the business owner or registered Director, or a member of. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. means the unforeseen change of the date of an examination that. Terms & Conditions of Sale | Ticketek Australia Here are 8 tips for writing great reviews. It's criminal and needs serious investigation. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Clunky unhelpful booking site for Mary Poppins Melbourne. A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. An incident number or report from the Police or relevant traffic authority. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. The best person in the world. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. I have now been trying for a refund for 6 months. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> Years ago I did a few days temping at Tiketek. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Reddit and its partners use cookies and similar technologies to provide you with a better experience. There is no customer service centre you can call, just an automated voice call telling you to email. Sell Ticketek tickets | Tixel Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Still waiting for my refund 6 months. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. For many, international travel is back on the cards. A doctor cannot be You or a member of Your family. Further details in the disclaimer. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. It goes against our guidelines to offer incentives for reviews. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. means cancellation or significant delay of flight(s) which. Tickets for Sport, Concerts, Theatre, Arts - Ticketek New Zealand What will a Marketplace ticket look like? Sell tickets directly from your Ticketek Account. This meant that I had to sit & concert was standing room only. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. They need a better system and more staff it seems. All Theatres and productions and sporting events should seek alternative partners. I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. This is such scummy conduct. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Abhorrently bad process for handling refunds and rescheduling due to illness. IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions This is not an insurance policy. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Press J to jump to the feed. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. IMPORTANT Any translation of this document from English is for assistance and information only. Just upload its fucking DEATH CERTIFICATE. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Presented by: What happens to my money when I buy a ticket? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? PDF Ticket & Entry Conditions Attendance at business meetings and business travel. If they mean no-shows, then so be it. We missed the show! (This can normally be obtained from the transport companys website). Finally got an answer from them when I contacted fair trading to help. Ticketek wastes YOUR TIME like it doesn't matter. There is no phone number, only an email which does not get answered. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund.