Ive gone through your appeal and according to me your appeal seems to be good to go. your account is at risk of deactivation late shipment Greater detail on the actions you have taken to resolve customer complaints of unresponsive or poor customer service. Now heres where things get complicated: these investigators are trained to look for patterns in conduct. Your explanation should include the following information: Evidence or examples that demonstrate that your account complies with our Order Defect Rate Policy. Please contact the moderators of this subreddit if you have any questions or concerns. So what should we conclude? In this article, I will explore the impact that negative feedback can have on product sales. Greater detail on the root causes of buyers not receiving orders or late receipt of orders. Apologies will not get your customers their products on time. Firstly, Amazon receives a complaint about a policy infringement from a customer, competitor business, or even an employee. Making threats to customers. your account is at risk of deactivation late shipment I tried getting the feedback removed and tried reaching out to the customer but unfortunately nothing. and our But Amazon have asked me other questions which are not relevant to my orders. 0. your account is at risk of deactivation late shipment. January 21, 2022 your account is at risk of deactivation late shipmenttarget designer collaboration 2022. hamilton broadway workshop. Blog Uncategorized your account is at risk of deactivation late shipment Uncategorized your account is at risk of deactivation late shipment If your performance metrics have been impacted by this unforeseen event, please let us know by including a brief description of how this impacted your business when you respond to the relevant performance notification in Seller Central. If you dont know what does a Plan of Action look like or if you are clueless how to deal with a matter like this, simply subscribe to my. When you see these things going on, use the report system to let mods and site admin know about it. They can decrease trust, reduce sales, damage a brands reputation, increase returns, and lead to the loss of customers. At the same time, being an independent contractor changes the game. Press J to jump to the feed. You need to explain what happened and how youre going to improve. Product quality and standards Press question mark to learn the rest of the keyboard shortcuts. Here you can review the Amazon Community Guidelines: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=201929730. Doordash's deactivation policy is really about defining when you have failed to live up to your side of the agreement. I got it below 4% now which is the target. We failed to use a reliable Suppliers/Couriers, which would provide us with proper tracking information to be able to locate parcels and ensure their timely delivery t customers. Bit of A Techno T-rex - soz. your account is at risk of deactivation late shipment We received your submission but do not have enough information to reactivate your account at this time. bill bixby funeral. Shortly after your metrics exceed their target, you will receive a phone call from an Account Health Team representative. Ishaana_Classics 2021-04-03 22:29:26 UTC #1. It's important to confirm the shipment of orders by the expected ship date so that customers can see the status of their shipped orders online. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/TopicLinksContainer.3b33fc17a17cec1345d4_.css.map*/ / Fees / Product codes / Brand concerns / Freight / Guides, courses, and tutorials. Greater detail on the root causes of buyers receiving incomplete orders. Aimed to respond to customer message as quickly as possible. Whenever we get a LSR issue, I call Account Health immediately and explain what went wrong, and what steps we have put in place to make sure it wont happen again. A few days later, while I played Arena of Valor with my brother, I got another email: "Urgent: Your account is at risk of deactivation . your account is at risk of deactivation late shipment Initial message from Amazon was. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. Greater detail on the actions you have taken to resolve buyers receiving defective items. It consists of two larger metrics: Reliability and delivery quality. The appeal posted is the one that has already been submitted and rejected. It has to sound Amazonian and contain their specific terminology. We failed to contact our drop ship suppliers on time due to their reduced staff during Covid. Please, spread the word about /r/AmazonSeller. The policies are too tight and zero wiggle room. Also, if you're ever in doubt about how to improve your account health, there is a yellow button in the upper right part of the account health page that says "Call Me Now", and it puts you in touch with an account health specialist. Though I am planning to send all my Inventory to FBA, I will continue focusing on customer queries in timely manner. Amazon Flex Ratings: About Standing, Reliability, & Deactivations I'm not sure what happened because we ship daily but our late shipment 10 day is at 5.5% and our 30 day is at 1.2%, I have an alert on my account: Your account is at risk of deactivation. This is a large amount of space for sellers selling small items, such as jewelry. You havent said anything about why things werent resolved before buyers went to Amazon. Our metrics have always stayed under Amazon threshold for everything. your account is at risk of deactivation late shipment. I used to be the most prolific and reputable contributor on the Amazon Seller Forum until being removed and defamed. Spend some time making a list of all the issues and why they happened. your account is at risk of deactivation late shipmentemory hospital patient information phone number Definitely buying Giftcards has so much risk, account shut down, or not receiving correct GC, not getting right Cashback amount, and so on. Cookie Notice Due to their inability to deliver your customers products on time you have now taken step to secure a new courier. Negative product reviews can lead to increased customer returns. This meant that even if a seller enjoyed great sales of new popular products, any slow selling products from previous shipments which didnt sell well entirely filled their utilization allowance. @keyframes _1tIZttmhLdrIGrB-6VvZcT{0%{opacity:0}to{opacity:1}}._3uK2I0hi3JFTKnMUFHD2Pd,.HQ2VJViRjokXpRbJzPvvc{--infoTextTooltip-overflow-left:0px;font-size:12px;font-weight:500;line-height:16px;padding:3px 9px;position:absolute;border-radius:4px;margin-top:-6px;background:#000;color:#fff;animation:_1tIZttmhLdrIGrB-6VvZcT .5s step-end;z-index:100;white-space:pre-wrap}._3uK2I0hi3JFTKnMUFHD2Pd:after,.HQ2VJViRjokXpRbJzPvvc:after{content:"";position:absolute;top:100%;left:calc(50% - 4px - var(--infoTextTooltip-overflow-left));width:0;height:0;border-top:3px solid #000;border-left:4px solid transparent;border-right:4px solid transparent}._3uK2I0hi3JFTKnMUFHD2Pd{margin-top:6px}._3uK2I0hi3JFTKnMUFHD2Pd:after{border-bottom:3px solid #000;border-top:none;bottom:100%;top:auto} Blaming your courier is also not a good strategy. Common ruses include the-super-helpful-guru who is only here to scam, use of multiple accounts to decieve you, and the "my friend" based suggestions. Hello from Amazon Selling Partner Support. Powered by Discourse, best viewed with JavaScript enabled, https://sellercentral-europe.amazon.com/gp/help/200285170, https://sellercentral.amazon.co.uk/gp/help/G202041210, https://sellercentral.amazon.co.uk/gp/help/20231, https://sellercentral.amazon.co.uk/gp/help/G202145040, https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op, https://sellercentral-europe.amazon.com/cu/contact-us, https://sellercentral.amazon.co.uk/gp/help/G201623610, https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_op, https://itunes.apple.com/gb/app/amazon-seller/id794141485, https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB. ._1aTW4bdYQHgSZJe7BF2-XV{display:-ms-grid;display:grid;-ms-grid-columns:auto auto 42px;grid-template-columns:auto auto 42px;column-gap:12px}._3b9utyKN3e_kzVZ5ngPqAu,._21RLQh5PvUhC6vOKoFeHUP{font-size:16px;font-weight:500;line-height:20px}._21RLQh5PvUhC6vOKoFeHUP:before{content:"";margin-right:4px;color:#46d160}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{display:inline-block;word-break:break-word}._22W-auD0n8kTKDVe0vWuyK{font-weight:500}._22W-auD0n8kTKDVe0vWuyK,._244EzVTQLL3kMNnB03VmxK{font-size:12px;line-height:16px}._244EzVTQLL3kMNnB03VmxK{font-weight:400;color:var(--newCommunityTheme-metaText)}._2xkErp6B3LSS13jtzdNJzO{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-top:13px;margin-bottom:2px}._2xkErp6B3LSS13jtzdNJzO ._22W-auD0n8kTKDVe0vWuyK{font-size:12px;font-weight:400;line-height:16px;margin-right:4px;margin-left:4px;color:var(--newCommunityTheme-actionIcon)}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y{border-radius:4px;box-sizing:border-box;height:21px;width:21px}._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(2),._2xkErp6B3LSS13jtzdNJzO .je4sRPuSI6UPjZt_xGz8y:nth-child(3){margin-left:-9px} There are many factors considered before Amazon decides to suspend or deactivate a seller account. Categories . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. We will consider this unforeseen event when we evaluate your accounts recent performance. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} 2. My Amazon Seller Account was Deactivated - Tiny Marketing Lab Then think about a way how you can explain what happened, what kind of steps and actions you can take to address the matter and what will you do to prevent it from happening again. Once your Seller Account is At Risk of deactivation, especially over Order Defect Rate, Late Shipment Rate, Cancellation Rate or Valid Tracking Rate, you need to prepare yourself for a potential upcoming pre-suspension phone call. ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} I have reviewed your email and understand that your concern regarding account health, which is affected due to Late Late Shipment Rate. Greater detail on the actions you have taken to resolve buyers receiving defective items. your account is at risk of deactivation late shipment . Amazon is known for its fast shipping capabilities, therefore, late shipment rates of 4% or over can qualify you for automatic suspension. When customers leave them, they can be seen by potential customers who are researching the product. Do not click links to sites people offer for their own services / apps / videos / etc. Amazon also broke things down by complaint category for you, as they have in the past. What I will do to prevent similar complaints in the future. Any idea whats going wrong here. Click the Appeal button next to this message on the Performance Notifications page in Seller Central to submit the information at https://sellercentral.amazon.co.uk/performance/notifications?ref=ah_em_op. I received a negative feedback that affected my ODR which is now at 20%. Negative feedback is something that every business will experience at some point, and it can have a significant impact on product sales. You could have just said something like this: that they failed to provide you with the proper tracking and that they cited to you that the delays were logistic anomalies due to COVID. It's definitely only a one time issue. Make sure that your Emergency Contact Phone Number is filled. How do I send the required information? 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