1. Credit card provided by HSBC Bank Australia Limited ABN 48 006 434 162 Australian Credit License 232595. The deals that are still showing will be for specific flights and travel dates, and the number of seats left can be spread over different flights on different days. For members residing in New Zealand or anywhere other than Australia, one Airpoints Dollar is equivalent to one New Zealand Dollar. Airpoints Dollar tiers and earn rates, as applicable, are subject to change. To reset your, , enter your username and email address and click Send. Purchase travel-related services such as travel insurance, parking, airport taxis and shuttles, hotels, and rental cars. To make an Airpoints reward booking please call your local AirNewZealand Contact Centre. Alternatively, you canemail Air NZ Airpointsa scanned copy of the documentation. Every tier Silver, Gold and Elite offers a specific set of benefits. To reset your password, submit your username or your email address below. Yes, if you're using your AirpointsDollarsto make a OneUp offer, any applicable taxes, levies or surcharges must be paid in cash. These fares are only available online for one day only or until sold out. *Lending criteria, terms, fees and conditions apply. Status Points add up to make you eligible for Silver, Gold or Elite tier status. Your Airpoints number if you have an Airpoints related enquiry. For ANZ Visa Business cardholders APD earn will reduce from APD1 per NZ$75 to APD1 per NZ$85, or APD1 per NZ$50 of spend with Air New Zealand (for the first NZ$25,000 per annum). See the latest travel alerts and helpful FAQs. If you have not updated your Airpoints password within last 12 months, we recommend doing so immediately. You can also sign in to the Air NZ mobile app, which will display your upcoming Air New Zealand flights. To reset your password, submit your username or your email address below. You must be able to send us evidence of the correct or new name so that we can update it. Koru Guest Cards are available for set fees for 3, 6, 9 or 12 months. Please log in to your Airpoints account, and click the "Claim missing Airpoints" tab. } Inscreva-se Entrar Iniciar sesso com o Facebook Iniciar sesso com o Google Iniciar sesso com o Apple Visit airnewzealand.co.nz/koru for details. We'll send you a daily email with a list of our best deals, improving your chances of grabbing one of our ludicrous deals. Select 'Your balances' on screen to see your AirpointsDollars and Shairpoints balance (and much more), Your flight was in the last six months if you are an existing Airpoints member, Your flight was eligible to earn AirpointsDollars and Status Points, If it was a business flight, you were a member of Airpoints for Business when you flew. More on managing your account Here are some suggestions to fix the problem. Airpoints members wanting to make rental car reservations can also book at Air New Zealand or call Avis on 0800 247 284 (0800 AIR AVIS) or +64 9 526 3285. If you believe your Airpoints account has been accessed by someone else without your consent, reset your password and verify your contact and profile information immediately. This may take up to 4 weeks to arrive. display: -moz-flex; Can I use AirpointsDollars to upgrade my booking? Watching your Airpoints Dollars and Status Points add up is easy with your online account. To access your booking online, it must: Be electronically ticketed - paper tickets will not be accessible Have 9 or fewer travellers Westpac Airpoints World Mastercard. Find out more about claiming missing points. The relevant month, will be the statement period set out in your monthly statement. Learn more, including what happens if you are having issues entering the passcode. Are grabaseat deals only available online? And if you do manage to grab one of our awesome deals we'll hold your seats* until you complete the booking. Existing AirNewZealand Airpoints Credit Card customers can find instructions on how to top up here on our Airpoints top up page. display: flex; Remember, always use unique passwords or passphrases for online sites and services to keep them safe and to minimise any risk to you if one account is breached. Anyone can join and membership is free. I forgot my grabaseat password or user nameYou can reset these at any time. display: -webkit-box; If you change your country of residence from Australia, your AirpointsDollars balance will be converted. If you are travelling domestically (within NZ) and don't have a passport, or if your passport is still in your previous name, you can email us with a copy of your marriage certificate, driver licence or other identification document verifying your new name and date of birth. "Order a replacement Airpoints card" "Confirm my special assistance" "Reset my password" And there's plenty of more ways he can help. How often do new deals go on sale? We'll email a link to the email address saved in your Airpoints profile - you can follow the instructions to reset your password and get logged back in. You'll see how many AirpointsDollars you can earn when you spend with them. Airpoints number, username, or email address. We'll then ask you a challenge question to verify your identity. Check your credit balance and find out how you can use your credit. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again. We're working on our mobile booking capability, but at the moment you cannot use AirpointsDollars for seat select. Learn about the Airpoints programme. What should I do? If you think you're missing AirpointsDollars or Status Points you've earned, you can claim for them, up to six months later. .content.header-bottom .usp-content { Additional phone numbers. We'll send you daily updates with our best deals, but remember to keep checking the site because we might also drop in specials throughout the day. . Is it possible to have a joint Airpoints account? Offer is limited to new applicants only. Do keep your account and contact details up to date. Air New Zealand has apologised after some of its airpoints members have had their information stolen. To make sure the AirpointsDollars you earn are automatically added to your account, the name on your Airpoints membership, and the name in which you book travel, should match. Alternatively, if you wish to pay for rewards with your AirpointsDollars for your partner or another household member you can do this by creating a Gifting Register. Plus, earn Star Alliance Points on eligible purchases2 with the HSBC Star Alliance Credit Card1 and convert3 your points to AirpointsDollars5. You can now sign up to receive grabaseat email alerts. You can also sign in to the Air NZ app, which will . Does this mean I will automatically get all other AirNewZealand email notifications? Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Simply click on the "sign in" button on airnz.co.nz and enter your membership number and password to manage your profile, see how you've earned AirpointsDollars and Status Points, or to spend your AirpointsDollars. Over 2,700 flights are booked daily with the help of Airpoints. I have recently changed my name, how does this affect my Airpoints membership? The team are available 0900 - 1630 Monday to Friday, outside of public holidays, and will respond to you as soon as . What are grabaseat email alerts? However, Koru members do have the option to purchase a Koru Guest Card which allows the member to bring an additional guest into AirNewZealand Lounges provided that both travellers are departing on an AirNewZealand operated flight, with an AirNewZealand ticket and flight number. I've forgotten the password and/or username I made up when I registered online. Our really cheap fares sell out quickly and if you miss out we want to let you know the price of the next cheapest fare. There is a chance that the fare will no longer be available when you click through to the next page so if you can't see it on the specific dates you are searching for, you should try expanding your search to dates either side. It's important that you keep your contact details up to date as we may have a hard time verifying your identity if we don't have a current contact details for you. Here's a simple guide to get back on course and make the most of your rewards. Airpoints enquiries - New Zealand 0800 247 764. We want you to have the best chance of getting a greenlight deal, so here are a few tips: Why do some deals say 'next best price'? With four different Airpoints credit cards, there is a card to suit you. As an Airpoints member you can earn AirpointsDollars in so many ways, which you can then spend on flights, rental cars and other things that make life and travel more enjoyable. To reset your password, submit your username or your email address below. Air NZ Booking Assistance: 0800 737 000. * At the start of each month, the earn rate tiers for your Westpac Airpoints credit cards, will reset. Do update your password regularly. Plus, fast track to Star Alliance Gold status4 when you spend $4,000 or more on eligible purchases2 on your card in the first 90 days from the HSBC Star Alliance Credit Card account opening date. You won't need to fill in all your details again. $95 spent up to (and including) $15,000 = 1 Airpoints Dollar. It is crucial that the name under which your reservations are made matches the name on your Airpoints account exactly. For your local free calling number, click the Help & Contact link at the top of the page. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. You can login to grabaseat and change your email preferences at any time. Air New Zealand has apologised after some of its Airpoints members have had their information stolen. Flight restrictions and routing restrictions apply. Any status granted under the HSBC Star Alliance Credit Card (including any corresponding status tier in the Frequent Flyer Program of the participating Star Alliance Member Airline you nominate as your Status Airline) is withdrawn immediately if you close your HSBC Star Alliance Credit Card account. If you entered your login details on a suspicious site, If you opened an attachment, scan your device for viruses, If you've received a phishing email at work, follow your business policy, You will be asked to confirm your contact information (email address and mobile number), A passcode will be sent to you via your updated contact information, You will need to confirm the passcode you received on the verification page to validate your updated contact information. How can I find out when flights from my city are on sale? As an Airpoints member you'll earn Airpoints Dollars on all eligible Air New Zealand flights, as well as many partner airline and Star Alliance flights. Save time with Air New Zealand and earn Airpoints Dollars To make sure your account is kept safe, you may be asked to verify your identity by providing a code that has been sent via text or emailed to you. See which Star Alliance booking classes are eligible for upgrade and how many AirpointsDollars are required for a Star Alliance upgrade. In addition, you can't pay for part of a gift with AirpointsDollars and the rest with cash. You also won't need to enter all your details and have someone snaffle it from under you while you're typing. font-size: 0.9375rem; Seats are strictly limited - see the online 'counter' for the number of seats left. What happens if I fail to complete the email and mobile verification process? I've lost my Airpoints card, or it's been stolen. * Seat hold only available for greenlight deals on flight sectors operated by AirNewZealand. Book by phone: Have your Airpoints membership number ready when you call the Air New Zealand Airpoints contact centre in Australia on 1800 803 298. I'm registered for grabaseat alerts but I'm not receiving them. No, AirpointsDollars may not be exchanged for cash. AirpointsDollars can be spent on flights with AirNewZealand, as well as partner and Star Alliance airlines. Personal information irrespective of whether the account is active or inactive will be handled as per AirNewZealand's Privacy Policy, What to do when you notice suspicious cyber activities, Steps AirNewZealand takes to enhance cyber security, Frequently asked questions about cyber security. Earn Star Alliance Points on eligible purchases2 and convert3 to AirpointsDollars. Don't share your personal information online. Air New Zealand Login Screen. More about earning. If you have not setup your secret questions and answers previously, you will not be able to complete this process. If you need other help with your booking, please visit our general help page. Can I exchange my AirpointsDollars for cash? See the Elite Airpoints Dollar upgrade chart. These points can later be redeemed on your flights, rental cars, hotels and more. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. * excluding greenlight grabaseat fares via grabaseat.co.nzand fares purchased using AirpointsDollars. How can I update my personal information and contact details for Airpoints? Dec 2019 - Aug 20209 months. (AirNewZealand reference numbers end in "H".). Domestic. If the wrong person gets access to your personal information, they could use it to impersonate you, leaving you vulnerable to identity theft. General terms and conditions and Grabaseat fare conditions apply. Why are some dates not shown on the low fare finder? Your details will all be filled in for you. } Offers available to new , approved HSBC credit cardholders. How can I improve my chances of getting a greenlight deal? Convert your Star Alliance Points to AirpointsDollars with AirNewZealand, subject to your membership in the AirNewZealand Airpoints Programme. Our lowest fares sell out quickly and may not be available on all flights or days. We recommend changing your password as soon as possible and choosing a stronger password or passphrase, even if you may have done this recently. If you are sure your card is stolen, to protect your OneSmart Account against unintended use, please call us at OneSmart on 0800 787 555, or +64 9 377 8535 from overseas and we'll cancel your old card right away, and send you a new one. or combination of words that is easy for you to remember, but difficult for someone else to guess. How can I update my personal information and contact details for Airpoints? Loyalty programme product innovation and optimisation. Check the vaccination and testing requirements for international travel before you book and fly. Interest rates are valid at the time of publication and are subject to change. How can I contact you? Call our friendly team on 1800 132 476, or forfurther information on how you can ensure your trip is comfortable and hassle-free find out about ourspecial assistanceoptions. You should immediately receive your confirmation email, Your best bet is to check the grabaseat website regularly, If you can browse the web on your mobile phone then you can also get this information from. Airpoints help. You can also check the most recent Airpoints email you received, as your latest balance as of the send date will be shown there. 5. Star Alliance Gold status is granted through the corresponding status tier in the Frequent Flyer Program (FFP) of the participating Star Alliance Member Airline you nominate as your Status Airline through the Star Alliance Rewards Program. Learn more about how Status Pointsworks and the great tier benefitsyou could soon be enjoying. You can use a credit card or debit card for this. Photo: AFP The airline says one of its Star Alliance partners has been impacted by a security data breach. It also generates unique and strong passwords for your use. Book via a travel agent: Provide your travel agent with your Airpoints number at your time of booking. width: 33.3333%; .content.header-bottom { } HSBC Star Alliance Rewards Terms and Conditions and Star Alliance Rewards Terms and Conditions apply. and he will do his best to retrieve it for you. NOTE: If you are a KSA, . Prices are per person, child discounts do not apply. Check ourtravel partnerspage for your AirpointsDollars earning power on hotels, rental cars, taxis, insurance, parking and more. How do I complete the email and mobile verification process? Depending on your web browser, there will also be a lock icon in the address bar, the title bar of the window, or at the bottom of the window. A status will be granted within 30 days after reaching the qualifying spend of $4,000, provided that your account is active and not in arrears. To save you waiting, our Oscar the chatbotmay be able to assist. The Airpoints credit cards are issued by Kiwibank Limited . We also strongly recommend that you provide a mobile number if possible, for authentication and communication purposes. Airpoints and AirpointsDollars are registered trademarks of AirNewZealand Limited. This is a security feature to protect your account. This should also be the same name that's on your current passport. Your Airpoints number if you have an Airpoints related enquiry. Airpoints Terms & Conditions. identity verification (such as a marriage certificate), a copy of your ID showing your previous name (marriage certificate, birth certificate, driver licence), a scanned copy of your passport verifying your new name, a scanned copy of your ID showing your date of birth(passport, birth certificate, driver licence). HSBC Star Alliance Rewards Terms and Conditions, Star Alliance Rewards Terms and Conditions, conditions of Star Alliance Rewards apply, On your sign in page, select 'Your profile', (it's on the 'Kia Ora' tile on the left toward the top of the page), From your profile menu, select the type of detail you'd like to update, Make your changes and hit the 'save details' tile. https://ib.airnewzealandcreditcard.co.nz/login. A password manager stores all your passwords securely, so you do not need to remember them. You will need your booking reference and the last name on the booking. Airpoints Airpoints is Air New Zealand's loyalty programme, and anyone in the world is welcome to join. Just ask "What is my credit balance?" TWG Head of Customer Loyalty & Engagement. You'll also discover a variety of accommodations for your family's needs including 1-, 2- and 3-bedroom apartments and townhouses. Your Airpoints number if you have an Airpoints related enquiry. Download the Grabaseat mobile app through. You can unsubscribe at any time. If you call AirNewZealand, we will need to verify your identity in order to help you. Do use a password or passphrase that has at least 12 characters for your AirNewZealand account. Inflight wellbeing. .content.header-bottom { height: 40px; . Can I transfer my AirpointsDollars to another member's account? Once you have logged in, you can set up your email preferences so you can start receiving grabaseat emails. How do I update my details? clear: both; Some flights with our other airline partners may also earn AirpointsDollars. Cuisine and wine. How do Status Points work? Air New Zealand Internet Banking. Airpoints Store Online | Shop Fashion, Beauty, Home & More | Air New Zealand Free delivery NZ wide Shop with Airpoints Flexipay 10,000+ Great rewards Featured Products Mt Difficulty Shop Mt Difficulty Pinot Noir Rose A141.30 Huski Shop Huski Beer Cooler A44.99 Champagne Laurent Perrier Shop Cuvee Rose NV Bamboo Jacket - Limited Edition A253.00 The family name used for the original booking. E2E development and execution of direct marketing strategies . There are many ways to earn AirpointsDollars - to find out more,click here. For everyday shopping with our Airpoints partners, select the partner from ourAirpoints Partnerpage and click through to their own Airpoints page. If you have forgotten your username, click here to request it to be emailed to you. Air New Zealand lounge access required. View the current offers here.. Star Alliance member Air New Zealand runs the Airpoints loyalty program. Transferring AirpointsDollars to another member's account is not allowed under the Airpoints Programme. You will need your booking reference and the last name on the booking. When you log in to your Airpoints account you will be presented with a verification flow which follows this process: The verification process is complete once you have validated your contact information. You can click on the button to see a calendar with the exact days when the next best prices is available. The app also lets you use your retail and travel, Watching your AirpointsDollars and Status Points add up is easy with your online account. Elite members can gift Airpoints Rewards to four nominated people who live outside their household per year. Airpoints members wanting to make car hire reservations can call Budget on 0800 283 444 or +64 9 526 3243. You can then set up your email preferences so you can start receiving grabaseat emails. I've forgotten the password and/or username I made up when I registered online. We'll find out what happened, and credit your Airpoints account if your claim is successful. (AirNewZealand reference numbers end in "H".). Set your contact details, flight preferences and more. Be electronically ticketed - paper tickets will not be accessible, Not have been made as an international "multi-city" booking.
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