The second was - they would keep our deposit as the activation fee and gives us 20 extra corporate weeks and a paid membership for two years with Ice Gallery, which is suppose to be worth thousands according to them. 4. They said we could come anytime to use our 'week'. I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. This category only includes cookies that ensures basic functionalities and security features of the website. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. I was in Cancun Mexico last November 2020 and stayed in Sunset Royal Beach . so we just put down a deposit and told that we have 5 days to cancel. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. they will admit that trading your private residency with someone else costs $189 each time. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. Their goal is to make your vacation as enjoyable as possible so that you can come back year after year. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. this is a forum with more complaints made to royal elite: the May 17 charge, in an email dated Sat. Consulting. In short, the rule requires the . BEWARE this is a scam. However, we were unable to discover anything online relating to pending litigation against Sunset Group. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. i am assuming that you will get this message? How To Get Out of a Hilton Grand Vacations Timeshare? In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Hi goaliemike, we are here in cancun, we were scammed. They accepted this and said they would process the paper work and credit our accounts. After spending the entire day there with these pushy salespeople we finally agreed to purchase one of the packages. How to Get Out of Raintree Vacation Club Timeshare? They had us fill out a form and told us that is was in order to get our credit pulled to see if we could get a better percentage rate on our monthly payments. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php About one year ago my husband and I had a phone call from a man who was selling a time share in Cancun. - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. Case #PSC 1701479 This is designed to make it easier for people to get out of their contracts and make better choices in the future. Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. How to Get out of the Ritz Carlton Timeshare? Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. Very unusual procedure. Terrible company. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. Sunset has thus far refused to refund nearly six thousand U.S. dollars, and has turned our account over to their collection agency, RMI. 1. If youre now regretting your purchase, there are a few things you should know. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. Big lie. PRIVACY POLICY After coming home and investigating some more, I feel lucky to have gotten away from them alive. Assuming youre exploring various timeshare exit companies, you ought to know that there are a few red flags to pay special attention to. One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. They got me too. We hope this article has been helpful. How to Get Rid of a Timeshare in Florida? Another thing to keep in mind is that anything that sounds too good to be true probably is. by consumers, for consumers. email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). For example, one of their properties is Sunset Royal Beach Resort. On August 31, 2007, my wife and I attended a sales presentation at Sunset Fishermens Village in Playacar. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file You will speak with two reps who tell you that they are giving a . So would I Earl. I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. We were well within our 5 business day window. How To Write a Timeshare Rescission Letter? In addition to these serious issues, other problems noted, included: Sue me [censored]es! They refuse. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. Our experience was similar: So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. We did so and provided proof of our claim. The services they offer can be over the top expensive and there is no assurance they will actually want to help you. It has now been almost 5 months and I am losing faith they will ever pay me back. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. this triggered my PTSD. Sunset World Resorts & Vacation Experiences. While its not easy to find information on how to get out of a Sunset Group timeshare, it is possible, and you have options. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. Has anyone asked for a review and gotten their contract cancelled? All it says is "access to services". Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. Our goal is to make it simpler for you to explore your options. I am okay to take the 'hit' with collections, but did you make any more payments? For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. We wanted to leave several times, telling them that we were not interested but they wouldn't back off! The initial contact person posted on FB that she is a supervisor in a Cancun Resorts and she wants to sell her vacation. YOUR PERSONAL INFORMATION IS SECURE. BIG MISTAKE! Welcome to Sunset Properties Group! All information on this website should be used as educational material. I have been in touch with people there and they say they are working the process but it takes time. I bought their package and regret it very much. And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. Of course they refused. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. Our original contract told us that we could use those or any other Sunset property at any time. This is another forum with more complaints about this company: My fianc and I are well educated individuals and are absolutely sick at ourselves for getting suckered into this whole deal. Sunset Group is a family-owned timeshare developer. Login. We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. Well! At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? Despite the fact that Sunset Group timeshare exit scams exist, it is still possible to find a reputable company with a track record of success in freeing consumers from their contracts. Multiple issues requiring emails and phone calls to get the RCI membership fee paid that was in the contract and also to take care of various other administrative issues with limited response. At this point I asked them to put away the marketing material and let's review the contract line-by-line so I "understand what you are selling". They have an office in Miami - which they do business from there. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. There is nothing stated in the contract In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. This was again was a bad mistake. We finally were contacted by a person named Rosalia Silva Campos. Hire a Legitimate Timeshare Exit Company. If they dont have a rating, or their grade is very low (an F especially), then its best to avoid them. For example, on Consumer Affairs, Sunset Group has a 1.5-star rating with nearly 200 reviews. This review was chosen algorithmically as the most valued customer feedback. As our team reviewed the website, the first thing we came across is the no up-front fee required . Its critical that you figure out how to distinguish a scam so can protect yourself and your funds from now on. There was an arbitration between my bank and the merchant bank and the case was resolved in my favor so the bank permanently credited the money back to me and that money was charged back permanently to the merchant . At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. I looked at the internet those properties and added up the costs if bought separately as needed. These cookies do not store any personal information. I wish I had done some research about them. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. The problem we encountered was our credit card charges were never reversed so we wrote the Sunset group and requested refunds.
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