Staff may be required to work a minimum 3 hour shift up to 7 hours per day depending on need. university, TAFE or school if you have limited work experience. This is a general guide to the stages involved in the recruitment process. The Department of Customer Service (DCS) is a great place to work! Education qualifications and relevant training. 10000+ Employees. Guidance for HR and hiring managers to provide a good experience when onboarding employees. Each test measures something different according to the scenarios they contain. Set clear criteria for talent early on in the recruitment process and be consistent with the questions you ask each candidate. Assessment centres will be held in September and early October. present your findings, in writing or verbally. Remember communication skills are important for all jobs. You Belong HereWe are committed to diversity, inclusion, and new ways of working.We have 8 million+ reasons to care and want our employees to represent the communities that we serve. Think about what we are looking for in asking this question. You may not proceed through every stage of the assessment process. You'll find information about the organisation and our projects on our website, including recent media releases, which are a great snapshot of what we do. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. If required, additional screening checks may be conducted, including: Given the high number of applications received for some roles as well as our commitments to employment practices that are fair, responsive and inclusive, the time for recruitment does vary and can occasionally take longer than expected. A technical skills assessment measures your professional or occupation-specific skills. You can prepare for the interview by reviewing the capability requirements for the role and reflecting on how you've demonstrated these capabilities in the workplace, through your studies or in your personal life. Submit your application by the advertised closing date and time. This recruitment policy sample can serve as a rubric that our recruiters and hiring managers can use to create an effective hiring process. Temporary and casual roles may be suitable for time limited working visas. What is the interview process like at Transport for NSW? In the assessment centre youll be asked to complete two activities which each run for approximately one hour. an interview. How To Become A Firefighter NSW | Fire Recruitment Australia Employee Recruitment Process In Australia - Biz Latin Hub Information on how to request adjustments to the application and assessment process if you need them. If the job ad requests a cover letter, you must submit one with your application to be considered for the role. Industry: National Services & Agencies. Four weeks annual leave (pro-rata for part-time employees), Up to 13 allocated days off each year (for full-time employees), Employee Assistance Program (EAP) for staff and family members, Rewarding work that results in increased patient care, Unique exposure to recruitment within NSW Health, Opportunity to build relationships with colleagues at all levels of the organisation, Opportunity to learn from a highly skilled multi-disciplinary team, Sales experience in Healthcare or Recruitment (preferred but not necessary), Approachable and great communication skills (the sort of person who can talk with almost anyone). The usual, apply through recruitment, phone interview, in person interview, referee check, offer. ensure our focus is always on the customer. Closing date:Monday, 13th March 2023. Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. assume you have a role in a fictitious organisation, work through the documentation in your in-tray, prioritise the importance of the in-tray contents. If you progress to the assessment centre stage, you may be required to complete different versions of assessments for different streams, with the exception of the Hogan Personality Inventory which will only be required to complete once. Correctional Officer - Security & Intelligence, Southern NSW Trade Assistant to work at Port Botany or Waverley bus depots. Make a difference to the lives of 8 million people in NSW. You do not need to attach a resume or cover letter. Role:Process Improvement confirming your right to work in Australia. The recruitment and selection process cannot begin until/unless a complete analysis of the need for the role is done. Make time to plan your recruitment process to put yourself in a good position to find the best person for the role. optimise business outcomes, jyostna.channamadhvuni@customerservice.nsw.gov.au. opportunities for improvement NSW Health offers a world class public health system providing a comprehensive range of health and health-related services across NSW. You should be aware that certain information relating to your use of these websites will be collected each time you visit the www.iworkfor.nsw.gov.au website. Tell us about something you did to serve customers in that context. Relate your skills, experience and passion to the specific job. Graduates receive a competitive salary, study support and a permanent role upon completion of the program. Our vision is to be aconnected, trusted and caring part of NSW communities. Recruitment Process | Transport for NSW If you don't receive a confirmation email, check your junk or spam folders. processes to meet the business objectives If you don't receive a confirmation email, check your junk or spam folders. Designing the assessment process | NSW Public Service Commission creating letters of offer. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. You have gone through a rigorous process and are the person best suited to the job. Willing to work an average of 2 to 3 days per week (casual and part-time). All rights reserved. business strategic plans. Best practice employers give their managers and employees training about workplace privacy. Includes resources to help managers become disability confident, inform employees with disability, and how to make workplaces inclusive for people with disability. All rights reserved. Those who successfully make it through the Recruitment process will be invited to undergo the UCWE. TheRisk, Civilian Employees - NSW Police Public Site Please note the help desk operates during normal business hours only. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. They usually involve completing several assessments over a part or whole day. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. supportting business process improvements, providing solutions aligning with Now, for the exciting part - the start of your new career in NSW Government! Employment and residential checks Fitness/Psych Medical 3. The assessment will be conducted by the external provider Unified Healthcare Group (UHG). Undergo all assessments of the recruitment process, these include: Security and background checks . The application process will include a range of assessment techniques to help determine your suitability for the position. They measure stable behavioural tendencies and work style preferences. Merit based stages Learn more about STEP 3 STEP 4. Maintenance Supervisor. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . Have relevant examples and situations that you can draw on to respond to questions. A guide to support senior leaders with organisational strategy. For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2. Book in early to secure your preferred date. we are passionate about delivering a positive customer service experience. About the role: The Business Improvement team at Service NSW are?currently looking You will be required to: complete all personal detail fields. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Assessment processes are often different. Manage a portfolio e.g. material foroperational Give yourself the best opportunity to show how you suit the job. Information on all the stages of our recruitment process and what will be expected of you. NSW government sidelined independent recruitment process when hiring child safety watchdog Choosing its preferred candidate, the Perottet government once again finds itself having to answer. The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands. This offer will be subject to satisfactory pre-employment checks (citizen, visa, qualification and criminal history). Applying for a role | NSW Dept of Planning and Environment calibrated against core values of passion, teamwork, and accountability to Copyright 2015 NSW Public Service Commission. become familiar with all aspects of the job. The NSW SES advertise positions on iWorkforNSW. Led by our CEO, our executive team oversees service delivery, partnerships, security, digital services, small business, risk, strategy and performance. We offer more than just a job, with careers almost as diverse as our people. All other streams will only need to attend one assessment centre. 4. Privacy Agreement - Oracle education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). a range of business processes identification, modelling, analysis, design and To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. We use all the information we collect to compare candidates and make our decision. Jobs at Service NSW | Service NSW analysis, design reengineering to support business process improvement and Service NSW is the leader in providing About the job: Every day is different as a Recruitment Resourcer with HNE Health. We are committed to our equal opportunity policy at every selection stage. material foroperational presentations or written exercises. Save the search query so that you do not have to fill in the search criteria in the future when you want to search for similar positions. Are you a keen learner and thrive on always bettering your knowledge and skill set? This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. Below are resources to help you prepare for your application, understand the process, and know how to ask for extra help. Applicant tracking. We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance. To become a teacher in NSW public schools, you should apply for the . Position Classification: Administration Officer Level 4. become familiar with all aspects of the job. Other assessments vary depending on the job and what is being assessed. Come join us and influence the future of our great state. This means you have met the job requirements and may be considered for similar jobs for up to 18 months. Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. 9217 4888 or . Position Classification: Admin Officer Level 4. Recruitment and Discrimination - Case Update - Griffin Legal casual, temporary and permanent employment in NSW public schools. Our work is continually Review the role description to help you understand the capability and other important things about the job. support@jobs.nsw.gov.au . You usually have a limited time to do the task. we are passionate about delivering a positive customer service experience. Resources to support senior leaders contemplating an organisation restructure. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. Should you wish to disclose a disability or medical condition so that consideration may be given to any reasonable adjustments which may be able to . The Public Service Commission's Employment Portal offers advice on recruitment and selection, including legal requirements of the Government Sector Employment Act 2013 and the Government Sector Employment (General) Rules 2014, and the NSW Office of Local Government oversees Guidelines for the Appointment and Oversight of General Managers (2011). The typical recruitment process follows the below steps. You then present this to assessors when you attend for interview. About the role:The Business Improvement team at Service NSW are?currently looking The recruitment process: 10 steps necessary for success Below is a general guide to our recruitment process: Recruitment times can vary and may take longer if we receive a high number of applications. businessobjectives and We may ask you to complete a cognitive ability assessment or a personality questionnaire as part of the application process. ensure our focus is always on the customer. You then prepare a response in the form of a letter, email, memo, or briefing. Information on what to consider when looking for jobs. You will be asked to accept the offer online. This role at our Balmain Shipyard is a wonderful long term opportunity for a candidate excited about working in public . Have relevant examples and situations that you can draw on to respond to questions. Your recruitment journey - Careers in Justice NSW Iinterview and assess with fairness and objectivity to ensure you're evaluating all qualified candidates in the same way. Strategy and Customer Support Divisionwithin Service NSW brings focus Information about adjustments throughout the recruitment process and how we can support you. Application The application is a chance for you to show how your skills, knowledge and abilities are suited to the job. 2. DOCX Divisional Work Section Induction Checklist Our recruitment process - Applying for a job - Ministry of Health All rights reserved. Information for graduates with disability. Our recruitment process - Australia Post be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Sydney. If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. other activities, such as group exercises or role plays. Click Here to access the Role Description. You will also be invited to book into a virtual assessment centre. customer experience to all citizens across NSW. Use full sentences, check your spelling and grammar and stay within the word limit. For enquiries relating to recruitment please More information about the NSW Public Service Commission. Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. Read the question to identify the information you need to give us, looking for key words. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. Click here to see what we doTheRisk, Agencies may contact you to complete a reference check. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for You may be trying to access this site from a secured browser on the server. State of the NSW Public Sector Report 2021, Senior executive remuneration management framework 2022-2023, the legal requirements for recruitment in the NSW Public Service, Planning a recruitment and selection approach, enable candidates to perform at their best. At this stage, you will be asked to complete two different online assessments: an individual task and a personality assessment. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. Line manager: sub managers within the same department. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best How we recruit - I work for NSW With over 25,000 people working right across NSW, we drive the continual development of . Easily navigate the range of options for filling roles using our guidance and decision tree. Try to get a good nights sleep beforehand. Job Search - Quick Search - Oracle This will help you understand your many employer obligations, including tax and superannuation. APPLICANT GUIDE - files.jobs.nsw.gov.au 3. dealing with a question or complaint for a customer service-focused job. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. All assessment centres will be conducted virtually via Zoom video conferencing software. Includes a list of NSW government boards and committees, appointment standards and the Classification and Remuneration Framework. Candidates will not progress if they do not compare as well against other candidates. describe why youre interested in working for the agency or in the NSW Public Service. You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Information for graduates with disability, a cover letter detailing why you are right for the job, an up-to-date resume listing your work experience and other relevant information. contact you to make sure you want the job, discuss and agree on the conditions of your employment, ask you if you need workplace adjustments to help you do the job, talk about other arrangements like flexible working. businessobjectives and Be specific dont tell us what you think you might do in the situation tell us what you did. Join the Service NSW team of talented, passionate people. Organised and takes pride in your work (we love a good spreadsheet), Good team player, high energy levels, can-do attitude, A positive attitude and eagerness to learn, Strong work ethic and thrive in a results-driven environment. include any specific information requested in the job ad, address the focus capabilities listed in the job ad, look through, showcase your achievements in past jobs or from other contexts, for example volunteer work, show us that you have most of the skills we are looking for, tell us about your passions and interests, show us how your current skills are transferable to new situations. As such, they may be at risk of unintentionally discriminating in the recruitment process. for a dynamic Process Improvement Coordinator to join the team. your capabilities, knowledge and experience compared to the successful candidate. How to set up an effective HR recruitment process in 10 steps You will be responsible for undertaking analysis on You can use this time to research and prepare your proposal, analysis or response. psychometric testing. Do you have a passion for anything and everything to do with technology? Shift your thinking from what you want from candidates to what you have to offer to attract interest from job seekers. Information about the terms and conditions of your proposed employment will be included. There is a short break in between activities. If you're interested in working in the NSW public sector, you can search for a job online at the 'I work for NSW' website. Application process | NSW Police Recruitment Example: Responding to a targeted question about your capabilities. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. Complete tasks efficiently and with the goal of attracting a suitable candidate who will be hired whilst meeting KPIs/ recruitment timeframes. Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive. analysis, design reengineering to support business process improvement and Location:Sydney /Hybrid working optionsAbout ServiceNSWService NSW is the leader in providing Example: Responding to a targeted question about your interests. All rights reserved. (BPM) to ensure effective governance and best practice processes and principles Copyright 2015 NSW Public Service Commission. business strategic plans.In this role, you will: explain how youve shown your knowledge, skills, and abilities in a certain situation. Support the adoption and continual improvement of Business Process Management Resources for senior public sector leadership, Cross sector networks to grow capability to deliver effective and efficient services, Recognising excllence in public services delivery. processes to meet the business objectives . Insights and analytics into the public sector workforce. Copyright 2015 NSW Public Service Commission. Privacy Agreement - Oracle Biographies and information on our senior executives. The application process Read more about the application process for the 2023 NSW Government Graduate Program. As part of the Teacher Supply Strategy, the Recruitment Beyond NSW Program aims to recruit more than 500 qualified and experienced . why you want to work in the NSW Public Service. Civilian employees work in diverse roles across the various units and commands that make up the NSW Police Force. Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. The Ministry of Health recruits employees on the basis of merit. PDF Quick Guide: Recruitment and Selection process for hiring managers These help us to find out a bit more about your past performance and confirm your suitability for the job. We're a New South Wales government organisation leading the group of transport agencies and divisions that keep NSW moving. Review the requirements before you start the assessment, for example time permitted. processes to support business operation We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community. Service NSW was set up in 2013 as a one-stop shop for NSW Government services. Discrimination laws relate to the recruitment process; Tread carefully when considering criminal records in recruitment and during employment [1] NSW Civil and Administrative Tribunal Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. Employment Type: Permanent Full Time / Part Time. Tell us why you want to work for the NSW Public Service. Be the face or the voice on the frontline giving support to customers, communities and industry across NSW. The code and framework applied to all PSC employees. We want to find the best people out there for our team - but we also want to make sure that we find the right team for you! Effective Candidate Evaluations. If you have applied for multiple streams, you may be successful in both. Closing date: 16/03/2023 - 10:00 AM. Other assessments vary depending on the job and what is being assessed. Includes the performance development framework, the managing for performance program, and the talent review framework. Hays Recruitment Agency - Newcastle Suite 301A, Level 3, 251 Wharf Road, Newcastle NSW, 2300 T +61 (0) 2 4925 3663 F +61 (0) 2 4925 3662 E newcastle@hays.com.au Hays Recruitment Agency - Wollongong Suite 3B/3C, Level 3, 83-85 Market Street, Wollongong, NSW, 2500 T +61 (0)2 4222 0100 E wollongong@hays.com.au Well also provide your assessment results to your employing agency to support your development. I have completed a Recruitment Approval (RA) form including the funding check and submitted it to the People & Performance team at sinsw.peopleandperformance@det.nsw.edu.au I have explored available recruitment talent pools (optional) I have amended/developed the Role D escription (RD) (where applicable) and drafted the advertisement Read more about the application process for the 2023NSW Government Graduate Program. at $81475 base plus superannuation. When preparing your application, there are some key things we need to know about you.