If cleared (default setting), all Autotask resources, Outsourcing partners, and customers with access to the item in the Client Portal can view the note. This entity describes an Attachment in Autotask. }
In Autotask, you can create ticket categories that are identified as API-Only. This entity contains attachments for documents in Autotask. If you close without saving, the attachments will not be uploaded or attached to the parent entity. The integration user's security level must allow impersonation of the resource. Head on over to our Community Forum! Saves and closes the note or time entry and opens the Forward/Modify Ticket(s) page. Configure your support email address. Making statements based on opinion; back them up with references or personal experience. This field is editable for tickets whose ticket category is 'RMA.' Web Services is, however, aware of and will check existing multiple resources on a ticket and will not allow any resource to be assigned as primary resource if that resource is already a secondary resource. This entity describes an Autotask Subscription. window.open(uri);
Does ZnSO4 + H2 at high pressure reverses to Zn + H2SO4? Autotask now allows Role to be inactivated. Click on the context menu bar to the left of the Standard category the, click Edit. The API will set the impersonated users name and impersonatorCreatorResourceID value as the content creator during create operations. window.open(uri);
For more information on granular ticket security, refer to the Online Help topic: Update() is allowed on a Ticket with an inactive attribute value if that value is not being changed. A Contact is an individual associated with a Company. /* Home >Search > Global Notes Search or > Reports > Other >General. When the Organizational Structure is enabled in Autotask, this object describes an organizational structure Branch. This entity describes list items added to a check list on an Autotask ticket or task. This entity describes an Autotask SubscriptionPeriod. It allows users to track and manage Inventory Items created from Autotask Products that require a unique serial number. All fields are read-only. Access deactivation for version 1.5 began in Q1 2022 and will enter its concluding phases in October 2022. An error message indicates that Service Request tickets cannot be associated with a problem ticket. Be aware that some field data, such as picklist values and user-defined fields, may vary between Autotask implementations and cannot be provided in this document. > Service Desk >Search >Tickets >click Search > open a ticket >Quick Add bar > select Note (Alt+2), NAVIGATION > Projects >Projects > search for a project >click on the Project Name > Schedule > task context menu > General > View Details > Quick Add bar > select Note (Alt+2). This entity is only used by multi-currency databases. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. The following results have been performed on the sandbox of Autotask, to which I have a RTT of about 150-180MS. 5. function SendLinkByMail(href) {
Head on over to our Community Forum! This resource describes contract billing rules that generate charges which allow you to bill your customer by the end user or by the asset. Have an idea for a new feature? AllocationCodeID is required on create() and update() if your company has enabled the Autotask system setting that requires a Work Type on a Ticket. Refer to
WebhookExcludedResources (REST). You cannot use the API to create items that contain Rich Text, but you can add Rich Text later via a supported method. Creates a ticket note. /*Timestamp format article. The value you select will be set as the status of the parent entity when the dialog box or page is saved. This is by far the best wrapper for the SOAP API. Both the integration user and the API-only user must have security level permission to add or edit the entity. If the Can edit Status of Complete tickets (does not apply to Autotask Web Services/API) permission is cleared for your security level, you can update the status of incomplete incidents. The Add New Attachments section is always collapsed. IMPORTANT Although you can query all resources, some objects contain fields that you cannot query. These accounts are free of charge, but they do not provide access to the Autotask UI. This entity describes an Autotask Notification, as listed in the Notification History page. From the main navigation menu click Admin/Features & Settings. Available in the UI only when the installed module is enabled. If you select Yes, all incomplete to-dos for the ticket to be set to complete when the note is saved. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. This entity describes an Autotask Project. Refer to Finding resource and child access URLs of REST API entities to learn how to locate these paths. Want to learn about upcoming enhancements? }
/*Admin > Features and Settings > Projects & Tasks >Deleted Ticket Activity Log. Where does this (supposedly) Gibson quote come from? Any entities or attachments that the account creates will be attributed to "APIUser." What video game is Charlie playing in Poker Face S01E07? Is it possible to rotate a window 90 degrees if it has the same length and width? If selected, the text entered into the Summary Notes (on time entries) or Description field (on ticket notes) will be appended to the end of the Resolution field on all of the tickets incidents. For information about the currently-available entities and fields, consult the individual descriptions in the section of this article. When a ticket category is applied and it changes the value of ChangeApprovalType, the field will be updated even if the ticket type does not = ChangeApproval. I am using CyberDrain PowerShell module but I am clearly missing something. TicketCategory default values will be applied unless another value is passed in. The time zone and holiday set of the associated location are applied to the resource's time entries and schedules. The ConfigurationItemRelatedItems entity enables you to view, add, and remove related child or parent CIs in Autotask. Some fields on Entities require an id to a parent Entity. How to follow the signal when reading the schematic? In Autotask, you can create ticket categories that are identified as API-Only. Once you have connected Powershell to Autotask (see my previous post for a howto), you can query, create and update everything that the API allows.In this post I will show you how to create a new ticket, but the method is the . Visit our SOAPAPIlifecycle FAQ article to learn more. /*
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